Refund policy

Returns & Refund Policy

Orbinly sells digital products only. Because digital products are delivered electronically and can be accessed immediately after purchase, we generally do not offer refunds for change of mind, accidental purchases, or if you simply decide that you no longer want the product.

However, nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.

If a digital product is faulty, significantly different from its description, cannot be accessed as promised, or otherwise does not meet applicable consumer guarantees, you may be entitled to a remedy such as a replacement, correction, or refund depending on the circumstances.

If you experience an issue with your purchase, please contact us and include:

• Your name
• Order number
• The product purchased
• A short description of the issue

We will review the issue and work with you to provide an appropriate solution where required.

Digital Downloads

Please make sure you have downloaded the correct file and saved a backup copy after purchase. Customers are responsible for having compatible software or applications required to open or use the purchased file unless otherwise stated on the product page.

Duplicate Purchases

If you accidentally purchase the exact same digital product more than once, contact us and we will review the order.

Contact

For refund or product support enquiries, please contact Orbinly using the contact details provided on our website.

Last updated: 14 September 2026